General Questions
What is 8xParts?
8xParts is a leading provider of custom manufacturing solutions, specializing in processes like 3D printing, CNC machining, vacuum casting, and injection molding. We deliver high-quality parts with fast lead times and competitive pricing.Who can use 8xParts services?
Our services are designed for businesses and industries of all sizes, including aerospace, robotics, automotive, medical devices, and more.How do I get started?
Simply upload your design files on our platform to receive an instant quote. Our team will guide you through the process from consultation to delivery.
Manufacturing Services
What manufacturing processes do you offer?
We specialize in:3D Printing for rapid prototyping and complex geometries.
CNC Machining for precision parts with tight tolerances.
Vacuum Casting for low-volume production and prototypes.
Injection Molding for high-volume, cost-effective production.
What materials can I choose from?
We offer a wide range of materials, including metals (aluminum, steel, titanium), plastics (ABS, nylon, polycarbonate), and composites. Contact us for a complete list or guidance on the best material for your project.Can you handle complex designs or large-scale projects?
Yes, our team is equipped to handle projects of all sizes and complexities. Share your requirements, and we’ll ensure the best solution for your needs.
Ordering and Delivery
How long does it take to receive my parts?
Lead times vary based on the manufacturing process and order volume. For 3D printing and prototyping, delivery can be as quick as 3-5 business days. Larger or more complex orders may take longer.Do you offer worldwide shipping?
Yes, we deliver globally. Shipping timelines depend on your location and selected shipping method.Can I make changes to my order after submission?
Changes may be possible if the manufacturing process has not yet started. Contact our team immediately to discuss modifications.
Pricing and Payment
How is pricing determined?
Pricing is based on factors such as the selected manufacturing process, material, order quantity, and design complexity. Upload your files to receive a customized quote instantly.What payment methods do you accept?
We accept major credit cards, bank transfers, and online payment platforms. Contact us for more details on payment options.Are there discounts for bulk orders?
Yes, we offer volume-based pricing for bulk orders. Reach out to our sales team for more information.
Policies and Compliance
Do you comply with NDAA regulations?
Yes, we are 100% NDAA-compliant and guarantee no-China sourcing for our parts and materials.What if my parts arrive damaged or defective?
Customer satisfaction is our priority. If you encounter any issues, contact us within 7 days of delivery, and we’ll work to resolve them promptly.Is my intellectual property safe with 8xParts?
Absolutely. We take your privacy and IP protection seriously. All files and data shared with us are handled with strict confidentiality.
Support and Assistance
Can I get design support for my project?
Yes, our team of experts can help optimize your design for manufacturability. Contact us for a consultation.What file formats do you accept?
We accept a variety of file formats, including STEP, STL, IGES, DXF, and DWG. If you’re unsure about your file format, reach out to us.How do I contact customer support?
You can reach us through our online chat, email, or phone. Visit our contact page for more details.